FAQs

Frequently Asked Questions

Digital Products

  1. How will I receive my vendor list(s) and/or guide? Upon purchase of your product(s), we will send an email containing a link to your attachments.

     *You are allowed 3 download attempts per attachment before your your download link expires. Please save files to a device immediately after opening from email link. For any issues with download please Contact Us! In some instances, the download may be sent to the spam or junk folder of your email. 

  2. Are these vendors exclusive? These vendor lists serve as a beginner’s list/guide for securing vendors for any fashion boutique startup. Vendor selection can be an intimidating and daunting task for new business owners. It is our intent to help alleviate some of that burden by compiling a list of trusted vendors. This vendor list was designed with the inexperienced entrepreneur in mind.
  3. Are these vendors verified? Our definition of “verified” is the assumption that we have purchased merchandise from these vendors. Unfortunately, we have not. However, we have taken the time to vet these vendors for quality, legitimacy, and customer friendliness. We also perform periodic audits to ensure the accuracy of the information contained within the vendor lists
  4. Are any vendors located in the domestic USA? Yes! A majority of our vendors are either located in the domestic USA or operate a USA warehouse.
  5. Do any vendors offer drop-ship? Yes, more than 50% of our vendors offer drop-ship services. Many of them offer both drop-ship and bulk-sale (wholesale).
  6. What is your refund/exchange policy? Due to the sensitive nature of the data provided, all sales are final after purchase.
  7. Do you use actual vendor images on this website? Yes!
  8. Do these vendors require a business license in order to do business with them? Many of them do and if this is the case it will be listed under the “Proof of Business” section of your vendor list.
  9. Does the list include direct contact information (i.e. phone, email, fax) for the vendor? No, however, many vendors prefer to be contacted via a customer service email located on the website.
  10. Do any of the vendors offer Plus Size apparel? Yes! Mainly for women’s fashion.
  11. Do any of the vendors offer Men's clothes/shoes? Yes! We’ve got them covered too. How about children? We have vendors for them as well!

Physical Products

  1. What is the status of my order? You will receive a separate order tracking page once your item(s) have been shipped. The fulfillment process takes 2-7 business days.   

  2. How long will it take to get my order? Delivery times vary depending on the type of product. Below is a rough estimate of when to expect your order.  Delivery time= Fulfillment time + Shipping time

     FULFILLMENT TIME 2-7 business days
    STANDARD SHIPPING 3-4 business days after fulfillment
    EXPRESS SHIPPING 1-3 business days after fulfillment
    PRODUCT SHIPPING SERVICE ESTIMATED DELIVERY
    T-shirt Standard 8–11 business days
    Hoodie Standard 9-12 business days
    Tote Standard 6–9 business days
    Coffee Mug Standard 7–10 business days
  3. Can I cancel or change my order? Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account or contact us via email, or our contact us page.

  4. How do I return my order? To start a return, you can contact us via  email, or our contact us page. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  5. How do I exchange my order? Any exchanges will be processed as a return. To start a return, you can contact us via email, or our contact us page If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  6. What do I do if my order is damaged? Contact us via email, or our contact us page. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.

  7. Why did I only receive part of my order? Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship in multiple packages. In this instance you will receive multiple tracking numbers on your order tracking page. 

  8. What if I received the wrong product(s)?  Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouse. We are so sorry for any inconvenience this may cause and our customer service team is here to help make things right. Please contact our customer service team via email, or our contact us page, so that they can work to get you your goods as soon as possible.

  9. What if I did not receive my order? Shipping estimates may vary by 1-2 days. If after this time, you have still not received your order, please contact our customer service team via email, or our contact us page, so that they can work to get you your goods as soon as possible.
  10. Where are your products shipped from? Charlotte, North Carolina, USA.

  11. Can I expedite my shipping? Yes! At checkout, you will have the option to choose standard or express shipping. Express shipping will be delivered 1-3 business days after fullfillment. Fulfillment can range between 2-7 business days depending on the item(s).

  12. Can you ship internationally? Yes! However, you will incur the appropriate tax and/or shipping fees at checkout. At this time we do not ship to Cuba, Iran, Crimea, Syria, and North Korea.  UPDATE: Due to COVID-19 as of May 18, 2021, we CANNOT ship to: Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.
  13. Where can I find product sizing information? Sizing information vary with each product and thus will be included in the product description.